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Frequently Asked Questions

Caribbean Resort & Villas

At Caribbean Resort & Villas, we understand that you want to plan for the best vacation experience possible. We are here to help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation. Below you’ll find Frequently Asked Questions that are common to our visitors.

RESERVATION AND CHECK-IN FAQS

  • What time is check-in and check-out?

    Check-in time starts after 4:00 PM. Check-out time is before 11:00 AM

  • Where can I find guest reviews for the resort?

    Tripadvisor.com is a website used for guest reviews.

  • How much is the security deposit/worry free vacation fee?

    A refundable $100 security deposit is due at check-in. An optional, nonrefundable Worry Free Vacation fee of $49.99 plus tax may be added to cover up to $1,000 in non-negligent or accidental damage.

  • Can I pay my security deposit in cash?

    No. The $100 security deposit must be authorized on a valid credit or debit card. Cash may be used for other reservation payments, but a card must be kept on file for the security deposit.

  • Can I make payments on my balance before my vacation?

    You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.

  • Are early check-ins and late check-outs possible?

    Early check-in and late check-out are not available from April through August. During the off-season, requests may be made by contacting the front desk at 843-448-7181, but they are subject to availability and cannot be guaranteed.

  • Can I book a reservation without a deposit?

    An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.

  • How old do I need to be to stay at this resort?

    Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.

  • Do I need a credit card at check-in?

    The credit or debit card used to make a payment or reservation must be presented at check-in with a matching valid photo ID.

  • Can I pay my balance in cash?

    Yes. Cash is accepted toward your reservation balance. However, a credit card is required to be kept on file for the security deposit.

  • What is the security deposit/ worry free vacation fee?

    The $100 security deposit covers incidental charges that may occur during your stay. The optional Worry Free Vacation fee covers up to $1,000 in non-negligent or accidental damage. It does not cover intentional or negligent damage, damage caused by smoking or pets, theft, or guests’ personal property.

  • What is included in the resort fee?

    The resort fee covers parking, pool towels, local and domestic long-distance calls, and maintenance associated with the resort’s on-site amenities.

  • What is the tax percent on a room?

    Room rates are currently subject to a 13% lodging tax. Tax rates are subject to change.

  • How do I adjust my reservation?

    Contact the reservations department to request changes to a reservation. If you booked through a third party, such as Expedia, Hotels.com, or Booking.com, you must contact that company directly regarding changes or cancellations.

PROPERTY POLICY FAQS

  • What is the resort's Do Not Disturb policy?

    Guest health and safety are important to us. If a Do Not Disturb sign remains in place for an extended period and staff are unable to contact the guest, resort personnel may knock and enter the room to check on the guest’s well-being. The resort also reserves the right to enter rooms when necessary for safety, security, maintenance, or repairs.

  • What is the cancellation policy?

    • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the ORIGINAL arrival date.
    • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences.
    • Advanced purchase rate reservations are NON-REFUNDABLE and NON-MODIFIABLE.
    • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
    • For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.

  • What is the Vacation Protection Plan?

    Life happens. We never know what life events may arise at the most inopportune time. That's why we offer a Vacation Protection plan. This is an optional, non-refundable charge you can select at the time of booking. If selected, it allows you to cancel your reservation up to 4:00 PM on the day of arrival and receive a 100% refund of your advance deposit.

  • Do you offer refunds for stays if there is a hurricane?

    HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation

  • Does the resort allow smoking?

    Caribbean Resort is smoke-free. Smoking and vaping are prohibited in guest rooms, on balconies, and throughout common areas. Guests may smoke only in designated outdoor smoking areas.

CONDO FAQS

  • What is included in a galley & full kitchen?

    Full-sized refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.

  • What bathroom and kitchen supplies are provided in my unit?

    Toilet paper, soap bars, bath towels, one travel-size dish soap. (paper towels and laundry detergent are not provided due to allergies)

  • Do you have accessible rooms?

    Yes. The Accessible Oceanfront King Suite features wider doorways and support bars in the bathroom.

  • Do any rooms have a whirlpool tub?

    No.

  • What is included in an efficiency kitchen?

    A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils

  • What amenities are included in my room?

    Every room is equipped with a hairdryer, iron & ironing board, and safe

  • What room types have a washer and dryer provided?

    Two-, Three-, and Four-Bedroom Condos

PROPERTY AMENITY FAQS

  • What water amenities are heated?

    The indoor pools and the outdoor pool next to the water slide are heated.

  • What other amenities are offered at the resort?

    Additional amenities include Mist Spa, a fitness room, cornhole, a game room, an oceanfront fire pit, a gift shop, and an electric vehicle charging station.

  • What are the pool hours?

    9AM to 11PM. Water Slide closes at 7PM.

  • Is there Wi-Fi available?

    Yes

  • Is breakfast provided at the resort?

    Breakfast is available for purchase at Sea Captain’s House, located next door to the resort.

  • Are pool towels available?

    Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.

  • What water amenities are offered at the resort?

    Water amenities include an outdoor lazy river, oceanfront water park, Pirate’s Plunge waterslide, Silly Submarine, indoor and outdoor hot tubs, an indoor pool deck and kiddie pool, and the Jamaican and Chelsea pool decks.

  • Do you offer a concierge on site?

    Yes

  • Can I bring my pet on Vacation?

    Caribbean Resort is not pet-friendly, so pets are not permitted. Service animals are welcome.

  • Are rollaway beds available at the resort?

    No. Rollaway beds are not available at Caribbean Resort.

  • Are cribs available?

    Pack ’n Plays are available on a first-come, first-served basis.

PARKING FAQS

  • What is the parking garage height clearance?

    7ft 3 inches

  • Does the resort provide parking?

    Yes. Parking is included in the resort fee and is available in the parking garage or the open lot across the street.

  • How many parking passes will I be given?

    • ONE Parking Pass will be provided at check-in for Standard Rooms, Efficiencies, One-Bedroom Suites and One-Bedroom Condos.
    • TWO Parking Passes will be provided at check-in for Two- or Three-Bedroom Condos.
    • THREE Parking Passes will be provided at check-in for Four-Bedroom Condos.

  • Are trailers and motorcycles allowed at the resort?

    Trailers are not allowed on property but motorcycles can park on the first floor of the parking garage.

MISCELLANEOUS FAQS

  • Is there a shuttle to and from the airport?

    No. Taxis are available upon request at the front desk

  • What restaurants are available at the resort?

    Dining options include the Oceanfront Tiki Bar, Ben & Jerry’s, Starbucks, Grab and Go, and the New Oceanfront Bar. Sea Captain’s House is located next door and serves breakfast, lunch, and dinner. Hours may vary seasonally.

  • How far away is the airport?

    Myrtle Beach International Airport is 5.1 miles or approximately 15 minutes away from the resort.

  • Can I rent bicycles while I’m on vacation?

    The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).

  • Am I allowed to grill at the resort or on the beach?

    No. Grills are not allowed at the resort or on the beach due to fire and environment codes.

  • Is there a shuttle to the local attractions?

    No. Taxis are available upon request at the front desk.

  • Is there a grocery store nearby the resort?

    Yes there are grocery stores within a 5-15 minute drive of the resort.

  • Can I rent chairs and umbrellas for the beach?

    Yes you can through John's Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact John's Beach Services or speak to a lifeguard for exact pricing.

  • What attractions are located near the resort?

    Nearby attractions include the Myrtle Beach Boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix, and Family Kingdom.

  • Can I rent a beach wheelchair on my vacation?

    Beachgoing wheelchairs are available through several third-party rental companies in Myrtle Beach. Availability, pricing, delivery options, and restrictions vary by provider. Visit the City of Myrtle Beach’s Chair/Umbrella Rentals and Accessibility page for current options.

  • Can I fish on the beach?

    Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).

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