Frequently Asked Questions
Where can I find guest reviews for the resort?
Tripadvisor.com is a website used for guest reviews.
What water amenities are offered at the resort?
5 Pools, 5 Hot Tubs, 3 Kiddie Pools, 2 Lazy Rivers, 1 Silly Submarine, 1 Water Slide.
What water amenities are heated?
The indoor pools and the outdoor pool next to the water slide are heated.
What time is check-in and check-out?
Check-in time starts after 4:00 PM. Check-out time is before 11:00 AM.
What room types have a washer and dryer provided?
2, 3, and 4 bedroom condos.
What restaurants are available at the resort?
Sea Captain’s House is located on property and is open for breakfast (seasonally), lunch, and dinner. There is a Tiki Hut on the pool deck, Ben & Jerry’s and Starbucks across the street. Hours vary based on season (call Sea Captain’s for exact times at 843-448-8082).
What other amenities are offered at the resort?
Exercise room, Shuffle Board, Spa, Corn Hole, Gift Shop, Game Room.
What is the tax percent on a room?
What is the security deposit/ worry free vacation fee?
What is the resort's Do Not Disturb policy?
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
What is the parking garage height clearance?
The parking garage clearance is 7 ft. 3in.
What is the cancellation policy?
We understand plans change which is why we created our risk-free cancellation and change policy. • The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date. • Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Please note that changes to the reservation will be subject to availability and any room rate differences. • Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds. • For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
What is included in the resort fee?
The resort fee covers usage of all resort amenities.
What is included in an efficiency kitchen?
A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.
What is included in a galley & full kitchen?
Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
What housekeeping services are available daily?
To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.
What bathroom and kitchen supplies are provided in my unit?
Toilet paper, soap bars, bath towels, one travel size dish soap. (paper towels and laundry detergent are not provided due to allergies)
What attractions are within a 15 minute drive radius?
The boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix Race Park, Adrenaline Adventures Zip Line, Family Kingdom, Splashes Oceanfront Water Park.
What are the pool hours?
9AM to 11PM. Water Slide closes at 7PM.
What amenities are included in my room?
Every room is equipped with a hairdryer, iron & ironing board, and safe.
Is there Wi-Fi available?
Yes. Wireless internet is available throughout the resort.
Is there a shuttle to the local attractions?
No. Taxis are available upon request at the front desk
Is there a shuttle to and from the airport?
No. Taxis are available upon request at the front desk
Is there a grocery store nearby the resort?
Yes there are grocery stores within a 5-15 minute drive of the resort.
Is breakfast provided at the resort?
You can purchase a breakfast package at the Sea Captain’s House (Sea Captain's House is closed for breakfast December 2020 and January 2021).
How old do I need to be to stay at this resort?
Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.
How much is the security deposit/worry free vacation fee?
If you are paying in cash, a security deposit of $100 is required at check-in which is refunded when your stay is over. You can also purchase the worry free vacation for $39.95 plus tax, non-refundable, paid with your first night stay deposit.
How many parking passes will I be given?
Parking passes are restricted to one for standard rooms and one bedroom suites. Two parking passes are given for two and three bedroom condos. Three parking passes are given for four bedroom condos.
How far away is the airport?
Myrtle Beach International Airport is 5.1 miles or approximately 15 minutes away from the resort.
How do I adjust my reservation?
You can contact the reservations department with changes or you can use the new app on your smart phone or mobile device. If you booked through a third party (examples: Expedia, Hotels.com, Booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.
Does the resort provide parking?
Yes. Free parking is available in our parking garage or open lot located across the street from the resort. Valet parking is available through the front desk.
Does the resort allow smoking?
Caribbean Resort is smoke-free. Guests may smoke in the new smoking area located at the end of the Dominican building ground floor. A $250.00 cleaning fee will apply if smoking occurs within a guest’s room.
Do you offer refunds for stays if there is a hurricane?
HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
Do you offer a concierge on site?
Do you have handicap accessible rooms?
Yes, the Handicap Accessible Oceanfront King Suite has wider doorways and support bars in the bathroom.
Do I need a credit card at check-in?
Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.
Do any rooms have a whirlpool tub?
Can I rent chairs and umbrellas for the beach?
Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.
Can I rent bicycles while I’m on vacation?
The closest bike rental company is the Pee Dee Bicycle Company (843-839-4657).
Can I rent a beach wheelchair on my vacation?
Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck). Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.
Can I pay my security deposit in cash?
No, all reservations will require a valid credit card to be authorized in the amount of $100 in lieu of a cash deposit. We no longer accept cash as a form of payment.
Can I pay my balance in cash?
No, cash is no longer accepted as a form of payment.
Can I make payments on my balance before my vacation?
You can make payments up to 30 days before your arrival date. All cards used to make payments must be presented at check-in by the card holder with matching ID.
Can I fish on the beach?
Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1800-356-3016).
Can I bring my pet with me on vacation?
Can I book a reservation without a deposit?
An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.
Are trailers and motorcycles allowed at the resort?
Trailers are not allowed on property but motorcycles can park on the first floor of the parking garage.
Are roll-a-way beds available at the resort?
Are pool towels available?
Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.
Are linens provided?
Are early check-ins and late check-outs possible?
Not during the summer season; however, from April - August you can request an early check-in or late check-out with the front desk (843-448-7181). This request cannot be guaranteed and will be reviewed on a case by case basis.
Are cribs available?
Pack and Plays are available on a first come, first serve basis.
Am I allowed to grill at the resort or on the beach?
No. Grills are not allowed at the resort or on the beach due to fire and environment codes.
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