The Night Auditor is responsible for managing the front of the house operations and overseeing all departments of the property during the overnight hours. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous service.
Responsible for overseeing activities of all overnight staff on the property including Housekeeping, Loss Prevention, PBX, and Maintenance.
Prepares a summary of cash, check and credit card activity.
Accurately performs all overnight audit reports and procedures according to property and company policy.
Handles any guest issues or complaints, using appropriate service recovery methods.
Executes policies and procedures for the front office, including following rate programs.
Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate.
Communicates overnight events and issues to the management team by completing the Night Auditor’s Report.
Assists in maintaining and safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department.
Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager.
Maintain a clean and organized work area.
Knowledge of OSHA and safety standards within the managed departments.
Other duties, as assigned by the Guest Service Manager, Resort Manager or General Manager.
Possesses strong communication skills, both written and verbal.
Previous supervisory experience.
Ability to work necessary overnight hours.
Ability to anticipate guest needs, change direction quickly and multi-task.
Working knowledge of rooms management systems; IQWare experience preferred.
Uses independent judgment and possesses solid decision-making skills.
Proficient with general office PC applications (ie – word processing, spreadsheets, and databases).
Proven job reliability, diligence, dedication, and attention to detail.
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort.
Education and Formal Training
High school diploma or GED required. College degree preferred with emphasis in Hospitality or 1-2 years in a supervisory or management position.
We are an Equal Opportunity Employer and participates in E-Verify.